• Please keep in mind when ordering that our stock balances fluctuate throughout the day with sales demand and incoming stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. Some items are shipped direct from the manufacturer, so you may recieve shipment in multiple packages. Most items ship within 3 to 4 weeks, but please allow 6 to 8 weeks especially for our custom made products.
We will notify you if the item you ordered is out-of-stock, first by email giving you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and contact phone numbers. Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery. Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most special ordered items ship within 6 to 8 weeks. We offer a 30 day Money Back Guarantee on almost every product we offer. Please call customer service at 877-216-4587, in advance to obtain return shipping information within 30 days of purchase date.
Return merchandise to:
Fed FireStore
1037 Jewel Street
Burkburnett, Texas 76354
• Due to the custom manufacturing of many of our products, an item which is out of stock may be delayed due to the custom building of the product. We support many local small businesses which can have unforeseen circumstances in the manufacturing of our products, in this event we will keep you the customer informed of the status and expected delivery dates.
